Customer Guarantee

Homeopathics

As all our remedies are hand made to order we cannot accept return of items that have been incorrectly ordered.

Other products

We offer a full money-back guarantee on all unopened goods returned in saleable condition within 30 days.

If your goods don't reach you in perfect condition please notify us as soon as possible. Please don't return damaged goods without notifying us first, as it is sometimes preferable to make arrangements from our end.

If the error is ours the return postage is at our cost too, but please advise of the problem first, so that we may decide how best to deal with it. We will replace or reimburse you for unsatisfactory goods. We try hard to be fair.

In the unlikely event that your parcel doesn't reach you within the expected delivery time-frame (NZ = 4 days / international = 21 days) of our having emailed you confirmation of dispatch, please let us know. We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within 7 days. We cannot accept responsibility for your parcel once delivery has been made.

Occasionally, due to circumstances outside of our control, we are unable to supply a product we will communicate with you.

Your satisfaction is extremely important to us. Please accept our assurance that any problems will be addressed in a friendly and efficient manner, and with your satisfaction as our over-riding concern.

International Customers

Customs and import regulations vary widely between countries. We have endeavoured to make sure that all the products for sale via this website comply with New Zealand and Australian regualtions. Any import duty or tax payable on your order is not our responsibility and is beyond our control.


Simillimum Homeopathic Pharmacy Ltd accept responsibility for parcels lost in transit prior to their having been delivered to your home/business provided we are notified within 30 days. We cannot accept responsibility for your parcel once delivery has been made.


In the event of a non delivery, we'll refund you the value of the order less any postage costs incurred to us.